5

Great, friendly service and staff.

5

My car was 2017 White VW Jetta was towed to your business last Thursday, after I hit a curb, attempting to miss a dog. My passenger front tire had two holes in the tire. I had been told I needed new tires, the old tires were the original tires on the car. I (Annie Thompson) walked into your showroom, was greeted by Logan, very kind, asking how he could help me, he knew I was upset, since I rode in with the tow truck. I, and my husband Michael Thompson, had called in to let th know I was coming in with my car. Explained to Logan, I had spoke with John, gave him all the information I could on the phone. Logan had offered either himself, or someone else if I wanted would drive me home, I told him I was waiting for my husband, Logan was kind, make a cup of coffee, just relax, everything is taking care of. My husband came yo pick me up, we went home. My husband had spoke with John the following day, John had gone over what needed to be done, my husband gave authorization to go ahead, then about 3:00pm on Friday, I went to pick up my car. Again, coming in, taking care of our bill, still everyone was genuine, kind, professional. I drove my car leaving your facility, thought I was driving a brand new car, the four new tires, 1 wheel, 2 hubcaps, alignment, I was amazed on how my car felt. I feel extremely safe, the tires grip on the road is perfect. My husband has been to your shop several times, this was my first, not my last. I will go to your business for any car repairs, wipers, oil changes, what ever my car needs, I will go back to you. I am an extremely satisfied customer in every aspects..your staff is kind, professional, helpful, they listen to their customers. This was a terrible day, but I left Friday a very pleased customer with another cup of your delicious Green Mountain Breakfast Blend.. Thank you to every one who started ordering parts, to working on my car, I am forever grateful for everyone. Annie Thompson

Thank you Annie for this detailed and wonderful review! We take great pride in treating our customers the way we would like to be treated.

- Brazzeal Automotive
5

Patched a tire and received an estimate for front struts. Very friendly staff and fair pricing.

Thank you Harris!

- Brazzeal Automotive
5

Always great service! I like that pictures are taken of the areas that need attention. Approve or decline service with a text. Great feature!

Thank you Michael!

- Brazzeal Automotive
5

From the minute I walked in the customer service was exceptional. It was 45 min before closing and my car was still seen and taken care of. I will now go to Brazzeal for all our family’s auto needs. Great experience!

Thank you Daniela for sharing your experience!

- Brazzeal Automotive
5

Outstandingly prompt service. Team is always willing to help and find a solution that is affordable , reasonable and timely. While waiting in the lobby I overheard how other customers were treated. It was like neighbors helping neighbors. Great culture. Thanks

5

Great service, great pricing. I really appreciated how they sent me photos of all the work before & after. All around great company very impressed’ we will definitely be coming back

Thank you for sharing this Chris!

- Brazzeal Automotive
5

Very friendly and helpful. Not condescending to women car owners in contrast to many other places especially dealer service centers

5

I will definitely use Brazzeal’s again! They were helpful, accommodating, and found another issue I didn’t know existed. They share info and take pics for you to stay abreast of the service. Happy they had a lockbox so I could pick up after hours! I’ll definitely be back!

Thank you for sharing this Stephanie, we're glad we could help you!

- Brazzeal Automotive
5

Customer service was great. Got it done sooner than expected. Loved that they took pictures of things that need addressed. Overall I was pleased with the whole process.

Thank you Joyce!

- Brazzeal Automotive

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