I originally called asking for an express appointment for an oil change because I was going on a long drive out of town and had forgotten to make an appointment. Captain John answered the phone and at first glance stated they would not be able to get me in. As I was planning on hanging up in defeat, The Captain paused me and in a few moments, arranged for my service to be completed THE NEXT DAY!! WOW! That made me very happy. When I brought my car in, I asked them to check it over for any problems that might develop on my drive as I did not want to have to deal with a repair while on the road. I had noticed (almost as if I was imagining it) that when on the highway my car seemed to rattle as if it were going across railroad tracks or rough pavement, when neither scenario was the case. Their mechanic came back and identified a problem with the arms where my tires are mounted. Total freak out by me, because I use my car for work and could not be without it but still had to have it repaired for my trip in a week. After more help from the staff everything was resolved with the mechanics being able to get the parts, fix the car and I had my car back by end of day!!!! The Captain even gave me a ride home in his car so I wouldn’t have to wait at the shop!! I have used Brazzeal’s before when I had my old car and they have always been professional, HONEST and trustworthy! Thanks for all you do! Service: Steering & suspension repair
Thank you Carol for this Awesome review!
- Brazzeal Automotive