5

My alternator had failed on me, and I miraculously, was able to pull into Brazzeals automotive shop not knowing they were a body shop. I had walked in shortly after and the first thing they told me was they could look at it first thing tomorrow morning which is what happened I have never been to the shop before and care a lot about my car so I was very hesitant to do so. They immediately assured me that my car was in good hands with their immediate feedback on what they were doing with the car hour by hour with detailed pictures and options on how I would like to go about fixing the car an what might need attention. Overall very professional and would highly recommend to anyone else who wants their car in good care I can guarantee you I will be bringing my car back if it needs attention.

Thank you for taking the time to share your positive experience! It's great to hear that we were able to help with your alternator issue and provide clear communication throughout the process. We pride ourselves on delivering professional service and ensuring our customers feel confident in the care of their cars. We appreciate your recommendation and look forward to welcoming you back in the future if needed.

- Brazzeal Automotive
5

Great place, great service Great people

Thank you for the fantastic review, MJ! We are thrilled to hear that you had a great experience at our place. It was a pleasure serving you, and we hope to see you again soon!

- Brazzeal Automotive
5

Brazzeal is great. Everyone was professional, prices reasonable and will definitely be using their services again.

Cody, thank you! It makes us happy to know that you had a fantastic experience with us. We look forward to helping you again in the future!

- Brazzeal Automotive
2

I have been to this shop twice. They did replace two of my tires for a decent price a couple months ago, but said I needed to get my brakes replaced. They wanted to charge around $1600 for that, but I found a place to get the brake job for $500 less than Brazzeal quoted. Because Brazzeal is so close to where I live, I went to them a few days ago to get a quote on my A/C. They quoted me almost $4000 (!!) for a full replacement of my A/C system, condenser, compressor, fans, etc. I told them I wanted to get a second opinion at which point they charged me a $175 diagnostic and they drained my freon for a leak test in 90 degree heat without telling me that they wouldn't refill it if there was a leak. Needless to say, I took my car straight to another shop and they're going to fix my AC system for $1500! I won't be using Brazzeal again. Nice people but way overpriced.

Kelli, thank you for your feedback. We are sorry to hear about your disappointment. While we work hard to provide fair pricing, we understand that affordability is important. We appreciate your kind words about our staff and will take your comments into consideration for future improvements.

- Brazzeal Automotive
5

Thank you for the 5-star rating, Tom! We appreciate your feedback and are glad to hear that you had a positive experience with us. If there's anything else we can help you with, please don't hesitate to reach out. We look forward to serving you again in the future!

- Brazzeal Automotive
5

Thank you for your 5-star review, John! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again soon!

- Brazzeal Automotive
5

Thank you for leaving us a 5-star rating, Jose! We're glad to hear that you had a great experience with us. If you have any more feedback or questions, feel free to reach out. We're always here to help!

- Brazzeal Automotive
1

I had an 8 am appointment, at 29 am no one even looked at my car. Asked service advisor and was told appointments are for the day not the time scheduled. Would have been nice to be told that. He said to me I will wait so that meant for them to push my appointment to an all day affair. Nit sure about these other reviews saying professional because I certainly did not experience that at all. Avoid this business if they lie about scheduled appointments what else will they lie to you about!! Stay far away from this business!!!

Dear Jeffrey, we're sorry about your experience. Appointments are indeed scheduled for the entire day to allow flexibility. It seems there was a miscommunication, and we apologize for any inconvenience caused. Rest assured, our team strives to provide professional service to all customers.

- Brazzeal Automotive
5

Made an appointment for my brakes and they had them done by the end of the day. I was able to picky car up after hours bc I work late. Great experience

Thank you, Anthony, for the awesome feedback! We are thrilled to hear about your positive experience with us. Our team works hard to ensure efficient service and flexibility for our customers. We look forward to serving you again in the future!

- Brazzeal Automotive
5

These guys are awesome, down to earth, good-hearted ppl which is very rare and special these days!! They tried to help with my Jeep and they were very knowledgeable, but my Jeep, sadly, couldn't be helped for it's age!! But they were never pushy and definitely so kind!! I will definitely remember these guys when I have a vehicle again!!

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team strives to provide exceptional service and make each customer feel valued. We're sorry to hear about your Jeep, but we're here to help whenever you need us in the future!

- Brazzeal Automotive

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